FAQ

FAQ


MY ORDER

WHAT'S MY ORDER PROCESS?

Your order is processed as soon as you make your order. Your shipping details will be sent 1-5 business days by one our employee. If you have any question send us an email in support@dudejock.com

THE ITEM I WANT IS OUT OF STOCK, WHAT SHOULD I DO?

Don't worry. As much as we try to have as much inventory as possible, it might happen that one of our product is out of stock. Send us an email in support@dudejock.com and we'll get you one as soon as we can!

HOW DO I CHANGE OR CANCEL MY ORDER?

You have 24 hours to cancel your order! We will make sure to respond as soon as possible in support@dudejock.com

WHAT IS YOUR RETURN POLICY?

You will get a replacement within 7 days. If you have any question, send us an email support@dudejock.com

I DIDN'T RECEIVE ANY EMAIL CONFIRMATION?

Please make sure the email is not in your junk and that you have waited at least 15-20 minutes. If you received nothing, send us an email via support@dudejock.com  and we'll get back to you shortly.

How safe is your website?

Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only McCafe Secure, but we also allow for payment’s including credit and debit card through Pay Pal – the safest online payment system available. 

SHIPPING & DELIVERY

Why did I receive different pricing details in my shipment?

This situation may happen if you live outside of the United States. When shipping to customers outside of United States we are often required to include customs costs and/or a shipment invoice in your package. The pricing details vary depending on where you live!

BUSINESS INQUIRY

I'M A FASHION BLOGGER, HOW CAN WE WORK TOGETHER?

If you have following on Instagram, Facebook or a great blog, please be sure to send us an email support@dudejock.com

How can I be promoted on your Instagram?

Take a picture with a pair of our underwear and post it with the hashtag #dudejock  to get a chance to be picked for our weekly customer post!